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Parks and Recreation - Thompson RapidsSection 224 of the Municipal Act, 2001, outlines the role of the municipal council:

“It is the role of council,
  • to represent the public and to consider the well-being and interests of the municipality 
  • to develop and evaluate the policies and programs of the municipality 
  • to determine which services the municipality provides 
  • to ensure that administrative policies, practices and procedures and controllership policies, practices and procedures are in place to implement the decisions of council 

  • to ensure the accountability and transparency of the operations of the municipality, including the activities of the senior management of the municipality 
  • to maintain the financial integrity of the municipality and 
  • to carry out the duties of council under this or any other act.” 

The council is the governing body of the municipal corporation and the custodian of its powers, both legislative and administrative. Councils can only exercise the powers of the municipal corporation in the proper form, either by bylaw or resolution.

Ombudsman Ontario

As of January 1, 2016, the Ontario Ombudsman can take general complaints about the province’s 444 municipalities. This is in addition to complaints about closed municipal meetings, which were added to the Ombudsman’s jurisdiction in 2008.

Anyone with an unresolved concern about a municipality including citizens, councillors, or special interest groups can contact the Ombudsman by using the online complaint form here. Complaints can also be filed by phone (1-800-263-1830), or email